Make a complaint
You can make a complaint in a way that suits you:
- Phone: 0207 974 8035
- Email: [email protected]
- Post and in-person: 5 Pancras Square, London, N1C 4AG
We take all complaints seriously and have a two stage complaints process.
More information on making a complaint is available through our guide below.
You can read more about our complaints policies here.
To submit a complaint, please contact us.
The Housing Ombudsman
The Housing Ombudsman Service is an independent organization that resolves complaints between tenants and their social housing providers in England. They investigate issues that remain unresolved after your internal complaints process, offering free, impartial resolution to disputes about all housing services including, repairs and other matters.
You can also contact the Housing Ombudsman at any time before or after making a complaint, to get free information and advice.
You can contact the service by phone on 0300 111 3000 (Monday to Wednesday, 9am to 5pm, Thursday, 9am to 3.30pm, Friday, 9am to 5pm), or by using the Housing Ombudsman website. You can also submit a complaint using their online form.
The service is completely free for residents.
We recommend that when searching for the Housing Ombudsman online, you make sure you go to the genuine website and not others who may end up charging you fees for complaining about repairs.
The Housing Ombudsman expects all landlords to comply with its Complaints Handling Code. This is about how landlords manage complaints when they get them. If you are interested in know more about the Code you can find this at The Complaint Handling Code | Housing Ombudsman Service.