Policies and publications

Complaints

How we meet the Housing Ombudsman’s Complaints Handling Code

Camden Living Housing Association has a Member Responsible for Complaints, Board Member, Andrew Evans.

Andrew has made the following statement about the recent self-assessment:

“As a new provider of social housing, Camden Living Housing Association carried out its first self-assessment against the Complaints Handling Code. Our Board has reviewed the self-assessment, and on behalf of the Board, I am able to confirm that Camden Living Housing Association is compliant with the Code. In the coming year we will be working with our service provider to make sure that the processes we have put in place work well.”

Andrew Evans, non-Executive Director, Camden Living Housing Association and Member Responsible for Complaints

Repairs

Repairs and Maintenance Policy

Your safety

We are committed to maintaining safe homes that meet all statutory requirements. This includes regular safety checks and prompt repairs to address hazards. We ensure all properties meet the Decent Homes Standard and comply with the Housing Health and Safety Rating System (HHSRS). Your safety is our priority, and we maintain clear records of all safety checks and certifications.

We are committed to creating peaceful communities where everyone can enjoy their home. We take all reports of anti-social behaviour seriously and have clear procedures to address issues promptly. Our approach includes preventive measures, mediation services, and appropriate enforcement actions when necessary. We work collaboratively with residents, local authorities, and police to resolve persistent problems and support those affected.

We encourage open communication and welcome your feedback to help us continuously improve our services.