Report a repair
You can expect your repair to be completed within set timescales, depending on whether they are an emergency repairs or routine repairs:
Emergency repairs
These are repairs works which, if not carried out would pose an immediate risk to safety. We aim to attend to an emergency repair and make safe within 4 hours and complete the repair within 24 hours of receiving the request.
Routine Repairs
These are repairs works that are not dangerous and do not cause any serious inconvenience to the resident. We will aim to complete routine within 20 days of being reported and will agree the appointment with you.
You can request a repair online to a council property or a communal area maintained by the council. You can also request a repair via Live Chat, WhatsApp or SMS by messaging 07360 277 909.
Find out more and report a repair below.
Report a repairIf you're reporting an emergency between 6pm and 8am call 020 7974 4444.
When contacting us, please tell us about any help or adjustments needed for a repair.