Policies and publications
Complaints
Repairs
Your safety
We are committed to maintaining safe homes that meet all statutory requirements. This includes regular safety checks and prompt repairs to address hazards. We ensure all properties meet the Decent Homes Standard and comply with the Housing Health and Safety Rating System (HHSRS). Your safety is our priority, and we maintain clear records of all safety checks and certifications.
- Asset Management Strategy Statement
- Safeguarding Adults Policy
- Safeguarding Children Policy
- Domestic Abuse Policy
Safeguarding and Domestic Abuse
We have a duty to protect vulnerable residents from harm, abuse, or neglect. Our trained staff follow robust safeguarding policies when concerns arise, working closely with Camden Council and support agencies. We also take reports of Domestic Abuse seriously. We respect confidentiality while ensuring those at risk receive appropriate support. If you have concerns about the safety and welfare of yourself or others, please contact our service provider, Camden Council.
Anti-Social Behaviour Management
We are committed to creating peaceful communities where everyone can enjoy their home. We take all reports of anti-social behaviour seriously and have clear procedures to address issues promptly. Our approach includes preventive measures, mediation services, and appropriate enforcement actions when necessary. We work collaboratively with residents, local authorities, and police to resolve persistent problems and support those affected.
We encourage open communication and welcome your feedback to help us continuously improve our services.